Information you give us
This can include your username, country, phone number, profile details, account security information, support messages and the details needed for the account actions you request. Where a travel service is available, the provider may require traveller and booking information.
Information from using the service
Technical and account records can include device and browser information, IP addresses, sign-in activity, timestamps, action references and errors. These records help operate the platform, protect accounts and investigate requests.
Why information is used
Information is used to authenticate accounts, provide requested tools, maintain records, process available account or travel actions, answer support requests and prevent misuse. We may also process information to meet obligations that apply to the service.
Planning forms
The public trip-planning preview prepares a summary in your browser. It does not transmit that form to a live travel supplier or create a reservation. Account and support forms are handled through their respective service flows.
Travel suppliers and payment services
When you choose an available service, relevant information may be passed to the identified travel provider or payment service so it can carry out the request. A provider may process that information under its own privacy notice. Read that notice when you are redirected or asked to provide details.
Cookies and account sessions
The website uses session and security mechanisms to keep account access and language preferences working. Service cookies may also support an available customer-support conversation. Browser settings allow you to manage cookies; restricting required cookies can affect sign-in and other tools.
Storage and access
Records are kept for the purposes they serve, including account operations, support, security and applicable record-keeping duties. Information may be handled by service providers in the places where they operate. Access should be limited to the people and systems that need it for those purposes.
Your privacy choices
Depending on the law that applies, you may be able to request access, correction, deletion or another privacy action. Contact Avorlyna through an available official support channel, explain your request and include enough account information to locate the relevant records. We may need to verify your identity before responding.
Information about other travellers
Provide another person’s details only when you have the authority to do so and they understand the request. An adult arranging travel for a child should review the provider requirements and supply only the information needed for that arrangement.
External websites and updates
Destination resources, travel providers and external support services have their own practices. Review their notices before sharing information. We may update this page as platform features and information practices change.
Contact about privacy
Use the Contact page for a privacy question or request. Describe the information or account action concerned. Never send your password or security PIN through a support message.